The programme of improvements follow “extensive” customer feedback through a new “Tell MOL” page, in reference to Ryanair CEO Michael O’Leary, on the airline’s website and deal with some of customers’ biggest gripes.
The airline says it will now cut boarding card reissue charges from £70 to £15 for customers that have already checked in online and reduce bag fees at both the bag drop desk and boarding gate. Passengers will be able to bring a second “small” bag on board, such....