Lifestyle brand Tommy Bahama recently announced a partnership with Medallia to help it expand its customer experience program.
Using Medallia’s real-time CEM software, Tommy Bahama will build the Voice of the Customer (VoC) into its operations so employees everywhere can act to improve the guest experience and drive lasting loyalty. Since 1992, Tommy Bahama has opened more than 130 retail stores throughout North America and in select markets in Australia, Hong Kong, Japan, Macau, and Singapore.
Drew Bell, Director of Store....