Russia & CEE Customer Loyalty Summit
1-2 December, Holiday Inn Suschevsky, Moscow
It’s not only the market giants who need to fight for customer loyalty today. In this time of recession, care for customer needs and satisfaction has become even more important. As shown by examples all around the world, the best tools to help businesses stand strong through the crisis and create lasting customer duration are loyalty programs.
The most significant meeting on the market devoted to the success of loyalty programs and activities in the retail sector will take place from the 1st to the 2nd of December 2009 at the Holiday Inn Suchevsky in Moscow, Russia. This meeting will attract executives and top managers from the biggest companies, both from Russia and abroad.
The following major representatives of loyalty programmes in the retail industry will be participating in this prestigious conference: X5 Retail Group, Technosila, Sistema RegionMart, Svyaznoy, as well as international experts in managing loyalty programs from around Europe:
FIRST TIME IN RUSSIA! Loyalty guru Terry Hunt – co-creator of Tesco Clubcard’s success, and co-author of the “Scoring Points” best-seller
- Laurence Stock (International Development Director, Groupe Aeroplan – Nectar)
- Radek Hrachovec (Marketing Director, Bata Central Europe – Bata Club, Renome)
- Michael Leander Nielsen (Fokus Integrated)
- Jacek Powa?ka (Great Open House)
- Philippe Vitry (Laser – S’Miles, Galerie Lafayettes).
The program includes:
- Over 20 case studies, including L’occitane, Malina, Kenguru, Gorod Skidok, Samsung, Schwarzkopf & Henkel, Lukoi, Red Cube,
- Panel discussion concerning the personal data protection act which becomes effective in 2010 – practitioners’ advice on how to avoid legal sanctions!
- Hidden costs of loyalty programs – taxing aspects,
- The latest market trends: development and prospects for multipartner programs.
Click here to view the conference brochure.
Come and join the conference:
English-speaking contact person:
Katarzyna Klimkiewicz
Project Manager
Blue Business Media
Ul. Berka Joselewicza 21 c,
31-031 Kraków, Poland
tel.: +48 12 350 54 00, fax: +48 12 350 54 01
[email protected]
http://www.cee-loyalty.com/ru
Russian-speaking contact person:
Irena Henher
Sales Specialist
Blue Business Media
Ul. Berka Joselewicza 21 c,
31-031 Kraków, Poland
tel.: +48 12 350 54 59, fax: +48 12 350 54 01
[email protected]