Loyalty Management

In this Issue

PAST ISSUES
  • Loyalty Forum
  • November 12, 2020
Contact Centers Play an Important Role in Customer Loyalty
  • Brad Snedeker, Product Marketing Director, Calabrio

The COVID-19 pandemic has dramatically shifted daily routines, forcing business leaders to react quickly to adapt engagement strategies and support for employees and customers. Almost immediately, hundreds of thousands of support agents and customer service representatives transitioned to working...

  • Technology, Trends & Rewards
  • November 06, 2020
Why Marketers are Victims of Inflated App Reviews
  • By Brian Levine, vice president of Strategy and Analytics at Mobiquity

For brands, it’s a good time to have a mobile app. In Q3 this year alone, consumers spent $28 billion on apps and clocked more than 180 billion hours using apps each month in July, August, and September. A significant driver of the pandemic app surge is Apple’s App Store, which...

  • Technology, Trends & Rewards
  • October 06, 2020
Maintaining Compliance with International ‘Do Not Contact’ Regulations Remains an Issue for Companies
  • Eric Tejeda, PossibleNOW

There are several compliance laws and regulations at the state and federal level that many businesses could be violating without knowing it. Issues surrounding Do Not Call, Do Not Email, Do Not Text and Do Not Mail are important topics of discussion among marketers as Telephone Consumer...

  • Best Business Practices
  • October 05, 2020
How Companies Can Take Full Advantage of Checkout-Free and Remote Order Entry Systems Taking Over the Retail Sector
  • Joe Scioscia, VP of sales at VAI

Many retailers have increased their adoption of contactless checkout in an effort to follow social distancing guidelines, especially in sports stadiums across the United States. Joe Scioscia, vice president of sales at VAI, discusses why checkout-free and remote order entry systems are taking...

  • Online Exclusives
  • October 05, 2020
4 Steps to Setting Up Customer Service Programs for Long Term Success
  • Fara Haron, Majorel

The last several months have taught businesses that the current environment of remote work isn’t going away any time soon. While the initial move was swift and left a lot of companies to fix environmental and technology issues post-transition, many are now faced with the challenge of...

  • Featured Columnist
  • September 30, 2020
Introducing Contactless Loyalty: 4 Tips to Build Customer Connections in an Increasingly Contactless World
  • Allison Milone, Senior Product Marketing Manager, Epsilon

2020 jolted us into reevaluating in-person interactions—from shopping to socializing to completely restructuring the workplace. Creating customer loyalty has always been a challenge for brands, even during face-to-face interactions. Absent of those interactions, what are brands left with? ...

  • Best Business Practices
  • September 30, 2020
Frequent Flyers Poised to Lead the Travel Recovery
  • Andy Besant, Director of Travel Experiences, Collinson

With many summer getaways put on hold due to ongoing restrictions and unclear travel booking advice, and another holiday season just around the corner, many people are asking the same question – when can we expect any sense of travel normality to return? There is both positive and negative...

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2019 Loyalty Mgmt Magazine Q3 & Q4

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2019 Loyalty360 Magazine - First Half 2019

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2018 Loyalty Management Magazine Q2

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