Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

Value Add: How Brands are Using AI to Make Loyalty Programs More Meaningful and Measurable

• Loyalty360 Supplier Member Insights
• Engage People
• Jul 14, 2026

Inside BofA Rewards: Building a More Inclusive and Relationship-Driven Loyalty Strategy

• Leaders in Customer Loyalty
• Bank of America
• Jun 10, 2026

Quantifying Customer Loyalty’s Hidden Drivers

• Supplier-Contributed Research
• ITA Group
• Nov 25, 2025

Enhancing Booking Experiences with Customer Identity Resolution: Loyalty360 Brand Marketer Research

• Loyalty360 Research & Report
• Loyalty360
• Jul 12, 2024

Loyalty360 Featured Technology and Services | Bounteous

• Loyalty360 Featured Technology
• Bounteous, Loyalty360
• Dec 06, 2023

Loyalty360 Reads: Southwest Airlines is Using Salesforce’s Agentforce to Automate Customer Service, Accelevate Solutions and Brand Engagement Network Bring AI-Powered Passenger Engagement, and Chalice

• Daily News
• Sep 16, 2026

Supplier Perspectives | Preventing Loyalty Fatigue: Building Loyalty That Lasts (Part 2)

• Loyalty360 Supplier Member Insights
• Engage People, Group O, ITA Group, Baesman, Switchfly, FIS Global
• Jul 08, 2026

Leaders in Customer Loyalty: Brand Stories | How Nothing Bundt Cakes Turned a Dormant Rewards Program into an Award Winner

• Leaders in Customer Loyalty
• Jun 04, 2026

The Heart of Loyalty Consumer Research Report 2025

• Supplier-Contributed Research
• Kobie Marketing
• Nov 18, 2025

2024 State of Customer Loyalty Loyalty360 Brand Marketer Research [Infographic]

• Loyalty360 Research & Report
• Loyalty360, Phaedon
• Jun 11, 2024

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