Loyalty360 Reads: Study Reveals Gen Z/Millennials Want Self-Checkout When Buying Groceries, Salesforce Reveals New Retail Tools, and Victoria’s Secret Brings In-store Experience Online

  • January 17 2024
  • Resource: Daily News

NCR Voyix’s Digital Commerce Index Reveals Desire for Self-Checkout NCR Voyix Corporation released its first Digital Commerce Index, revealing that Gen Z and Millennials want self-checkouts. The survey focused on how purchase behaviors...Read More

Loyalty360 Reads: Air France-KLM and Etihad Expand Loyalty Partnership, Amazon and Salesforce Further Integrate Platforms, Honda Deploys Augmented Reality Murals

  • November 29 2023
  • Resource: Daily News

Air France-KLM and Etihad Expand Loyalty Program Partnership  Air France-KLM and Etihad Airways this week expanded the partnership between their respective loyalty programs. Members of Air France-KLM’s Flying Blue and Etihad Guest...Read More

Loyalty360 Q&A with Salesforce on Software Solutions That Drive Customer Loyalty

  • October 25 2023
  • Resource: Daily News
  • Mark Johnson, Loyalty360

Familiar to marketing, sales, and customer service teams globally, Salesforce supplies cloud-based solutions to support its clients’ customer loyalty and customer relationship management (CRM) strategies and programs. The company’s...Read More

Loyalty360 Reads: Delta SkyMiles Updates Rewards Benefits, Office Depot Starts New Podcast for Entrepreneurs, Salesforce Updates AI Tools, and Tiff’s Treats Unlocks AI Writing Tool for Customers

  • September 14 2023
  • Resource: Daily News

Delta Loyalty Program Changes Rewards Policies The major American airline, Delta, has decided to curtail lounge access to select credit cardholders to stop overcrowding. The SkyMiles loyalty program has shifted its focus to exclusive status...Read More

Loyalty360 Reads: McDonald’s To Remove Soft-Drink Stations, Anthem Blue Cross Launches New Array of Affordable Care Options, WIlliams-Sonoma and Salesforce Team Up for Customer Convenience

  • September 13 2023
  • Resource: Daily News

McDonald’s Will No Longer Have Self-Serve Drink Stations The global fast-food chain has decided to nix its fountain drink stations inside its restaurants. Due to the shift from in-store dining to takeout, McDonald’s has decided to...Read More

Loyalty Reads: Salesforce Personalizes Campaign and Shopping Experiences with Generative AI, BP Announces Upside Partnership, and More

  • June 08 2023
  • Resource: Daily News

Salesforce Personalizes Campaign and Shopping Experiences with Generative AI Salesforce launched Marketing GPT and Commerce GPT, the global leader in CRM’s latest generative AI products. The new products are designed to help Salesforce...Read More

Salesforce and Polygon Partner on NFT Loyalty Program

  • March 22 2023
  • Resource: Daily News

Salesforce has partnered with Polygon Labs to develop a proprietary NFT-based loyalty program. The partnership will focus on developing an advanced NFT management platform. Following Salesforce’s recent announcement to create client...Read More

Loyalty Reads: Rewards Canada Announces Top 5 Travel Rewards Points Currencies, Salesforce Launches Platform to Create NFT Loyalty Programs, and More

  • March 17 2023
  • Resource: Daily News

Rewards Canada Announces Top 5 Travel Rewards Points Currencies Rewards Canada released its latest Top 5 Travel Rewards Points Currencies in Canada list. The list accounts for every Canadian travel rewards program user, not only members with...Read More

Loyalty Reads: Salesforce Develops First Generative AI for CRM, Great Clips® Hosts March Madness Giveaway, and More

  • March 08 2023
  • Resource: Daily News

Salesforce Develops First Generative AI for CRM Salesforce launches Einstein GPT, the first generative AI CRM technology. The technology infuses Salesforce’s proprietary AI models with generative AI using the Salesforce Data Cloud and...Read More

Preference Centers Promote Privacy and Engagement

  • December 19 2022
  • Resource: Daily News
  • Mark Johnson, Loyalty360

Preference centers are a significant area of interest for organizations looking at ways to ensure they are being privacy compliant while collecting first-party data. However, it seems to be an area where there is either great success or great...Read More

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