Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

Nurturing long term loyalty...there’s no such thing as love at first sight!

• Supplier-Contributed Research
• Aug 20, 2012

Loyalty360 Reads: Chipotle Enhances Customer Engagement With Trivia Play, ValueDynamx Integrates Apple Into Loyalty Program, and Bunkhouse Hotels Joins World of Hyatt Loyalty Program

• Daily News
• Aug 13, 2025

Q&A with Donna Josephson, Senior Vice President and Chief Marketing Officer of Corner Bakery, Part I

• Leaders in Customer Loyalty
• Loyalty360
• Oct 14, 2020

Using Digital Market Intelligence to Drive Multi–Channel Success

• Supplier-Contributed Research
• Jun 26, 2012

American Express and Toast Partner for Tech-Driven Personalization

• Daily News
• Aug 13, 2025

TGI Fridays Works to Improve Rewards Program | Q&A with Ana Guzman, Director Of Loyalty And Customer Engagement at TGI Fridays, Part I

• Leaders in Customer Loyalty
• Loyalty360
• Oct 13, 2020

Omnichannel Loyalty: Designing the Ultimate Customer Experience

• Supplier-Contributed Research
• Kobie Marketing
• Jun 14, 2012

Loyalty360 Reads: Little Caesars Collabs With Uber Eats & Serve Robotics, GoTo Foods Enhances Customer Experience With Drone Deliveries, and Saks Leverages AI-Powered Conversations

• Daily News
• Aug 12, 2025

Brands Learn to Pivot to Engage Loyal Customer During Pandemic

• Leaders in Customer Loyalty
• Wawa
• Oct 12, 2020

How Marketers Can Tap into Customer Data to Improve Customer Profitability and Campaign Effectiveness

• Supplier-Contributed Research
• Jun 08, 2012

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