Webhelp’s Michael Whitsed has been crowned the UK’s customer experience Professional of the Year in the ‘Team Leader’ category at the Customer Contact Association (CCA) Excellence Awards, which were held at the National Museum of Scotland in Edinburgh on 13th November.
CCA is the leading independent authority on customer contact strategies and operations. The annual CCA event celebrates excellence in the customer contact industry and is unique through its peer group judging process.
Michael was singled out for the award after he was able to demonstrate his ongoing commitment to excellent customer service, passion for dealing with his team and customers, as well as positively impacting the customer experience and the business objectives.
The judging panel, which included contact and customer service professionals from all sectors, recognised Michael’s passion for inspiring others across his peer group to drive business performance and how he effectively translates organisational goals and objectives into clear targets for his team.
The accolade was also awarded on the merits of Webhelp UK’s investment in Michael’s ongoing and continual professional development.
Michael has been part of the Webhelp UK team for over six years, starting out as a customer service advisor in March 2007 and then moving his way up to team leader. He has now risen to the position of operations manager for Webhelp UK in Falkirk.
Commenting on his award win, Webhelp UK’s Michael Whitsed thanked his colleagues Colin Ross, Gareth Greene and Craig McIntosh for their support and encouragement. He said: “It was such a great feeling to have so many people routing for me at the awards ceremony and pushing me towards success. I’m really proud of what I have achieved in my career with Webhelp UK and it's a great reward to be recognised at this level.
“The support and development opportunities Webhelp UK has given me throughout my career is second to none and I am a true advocate of the company’s values and goals.”
David Turner, CEO of Webhelp UK, said: “Michael is a very worthy winner of the national CCA award. He has worked on several campaigns within Webhelp UK over the last six years and has demonstrated excellence in every role he has undertaken.
He always strives to achieve service excellence and relishes the challenges of the company’s ever changing fast paced environment.”
Cption: Webhelp’s Michael Whitsed and Mike Purvis collecting the Professional of the Year in the ‘Team Leader’ category at the Customer Contact Association (CCA) Excellence Awards.