Sitel, a business process outsourcing, or “BPO,” provider has renewed its contract with the satellite provider DirecTv.
Bert Quintana, global chief operations officer for Sitel, said that, in today’s competitive marketplace, strategic companies recognize the importance of creating customer loyalty through exceptional customer service and easy access to technical support.
Sitel will continue to drive improved customer satisfaction and loyalty through live-agent inbound consumer support programs that satisfy a wide variety....