RightNow CX With Fully Integrated RightNow Social Experience, Helps Companies Embrace Social Networking to Deliver Better Customer Experiences

RightNow CX, the customer experience suite, is comprised of three primary customer engagement points—the Web Experience, the Social Experience, and the Contact Center Experience— to ensure a seamless experience, regardless of the number or type of interactions initiated. RightNow CX November 09 includes the fully integrated RightNow Social Experience, which consists of the RightNow Support Community, RightNow Innovation Community, RightNow Social Experience Designer, and RightNow Cloud Monitor. “We have been very pleased....