As companies move further into the digital space, signing paper documents is being viewed more as a point of friction in otherwise seamless customer experiences. CRM provider Pegasystems has announced a partnership with DocuSign to implement digital signature technology in an effort to eliminate this pain point and enhance the customer experience.
A new homebuyer, according to the release, is required to sign their name over 100 times during the financing process. The tedious process can be exhausting, and significantly detracts from the....