The customer experience role has gone mainstream, with 69% of UK businesses now employing a senior-level customer experience position.
That’s the figure produced through research by the Mando Group which has said provides confirmation that customer experience is at the heart of industry leaders’ strategy.
The report is titled ‘Are You Experienced?’ and points towards some surprising findings, such as the outcome which found the retail sector achieve the least incidences of customer experience professionals.
While....