Financial decisions can be daunting for the average consumer. As newer technologies emerge to aid consumers, the weight of complexity is alleviated in favor of higher engagement.
Customer service is trending toward digital, and Japan’s Mizuho Bank will now offer an integrated digital live chat to guide customers on their journeys. The digital service solution, LivePerson, enables large financial organizations to connect with consumers in real-time, offering them the support they need when making substantial financial decisions that....