According to new research, customer service and leadership behaviour are in correlation with brand loyalty and customer retention. Especially in the current economic, Gavin Walsh at MarketStorm Global Ltd recommends business owners to rethink their strategies in order to maintain their customers.
New research by Accenture and Ketchum published last week shows that failing to provide satisfying customer service and professional leadership behaviour can affect customer loyalty and sales. According to Accenture, 85% of the 3,500 UK....