Executives from BEA, Motive Tapped for Strategic Services Roles
EMERYVILLE, CA. April 14, 2010 – Lithium Technologies, the leading provider of Social CRM solutions, today announced the hiring of two executives to its client services team. Amy Kelman will be assuming the role of Vice President of Customer Success for the Americas and Giorgio Weston is Lithium’s new Vice President of Customer Success for EMEA and APAC. Kelman and Weston will collaborate with Joe Cothrel, Lithium’s Chief Community Officer, in developing programs and strategies that help Lithium clients derive value from their customer networks across the social web.
Both Kelman and Weston are experienced in working strategically with clients and implementation partners and in scaling services teams. Prior to joining Lithium, Kelman was Vice President of Global Strategy and Operations for BEA Systems, and Weston joins Lithium from Motive, where he was Vice President of Services for EMEA and APAC.
“Joe Cothrel is a visionary in the social software industry on how customers can interact with one another online, and he has built a services organization at Lithium that has set the standard for others in the space,” said John Ragsdale, VP of Technology Research at the Technology Services Industry Association. “We are eager to see Lithium build the organization out with great people.”
Lithium’s service offerings – which include social media strategy, program launch, and management and optimization components – benefit from the company’s ten years of experience managing thriving customer communities. Lithium holds the industry’s largest repository of customer interaction data, and its services make use of that data to guide clients in the planning and execution of marketing and customer support programs geared for the social customer.
“We are excited to welcome Amy and Giorgio to meet the increasingly strategic needs of our clients as Social CRM and the need for deep customer insight spans the organization – marketing, brand management, customer service and support, product management, PR, sales, and beyond – and encompasses customer communities, broader social media monitoring and engagement, and traditional CRM”, says Lyle Fong, CEO and Co-Founder of Lithium Technologies. “Amy and Giorgio are both experienced executives who understand how to bring together disparate groups and deliver business success for their clients.”
About Amy Kelman
With over 15 years of industry experience, Amy Kelman has a deep background in social software and business process management. Previously, Amy was VP of Global Strategy and Operations at BEA Systems (now part of Oracle), managing a full range of customer services including support, consulting, education, as well as services marketing and SI partner programs for the Enterprise 2.0, Portal, and BPM product lines. Prior to this, Amy was VP of Worldwide Professional Services at Plumtree Software, where she was instrumental in building and growing a services business that delivered successful business solutions across various industries, including technology, retail, and consumer packaged goods.
About Giorgio Weston
Prior to joining Lithium, Giorgio was Vice President EMEA and APAC Services for Motive, Inc. – a customer service management company for telecommunication providers, now part of Alcatel Lucent. In this role, he oversaw a large, distributed team of consultants, project managers and practice managers in a multicultural and multinational environment. His team helped Motive deliver successful solutions to a variety of large and small clients in EMEA and APAC and was responsible for the technical success of the implementations, the measurement of ROI, and the overall success of on-going client relationships. Prior to Motive, Giorgio held several positions at Sun Microsystems, Inc. within Sun’s EMEA Strategic Account Services group, headquartered in Zurich, Switzerland.
For more information, please visit http://www.lithium.com/what-we-offer/client-services.
About Lithium Technologies
Lithium is the leading provider of Social CRM solutions to power the customer network. Working with market leaders such as Best Buy, Sony, AT&T, Research In Motion Limited (RIM), Univision, and PayPal, Lithium is delivering the next generation of customer relationships by unlocking the value of the social customer network. Lithium solutions combine the power of online customer communities with the broader social web and traditional CRM business processes to inspire customers to innovate, promote, and support on the company’s behalf. As a result, businesses measurably improve their marketing and sales, accelerate innovation, and increase customer satisfaction. Lithium’s platform is proven in high-volume, growth environments and provides the security, analytics, APIs, and multi-language support that enterprises demand. Founded in 2001, Lithium is privately held with headquarters in Emeryville, California. For more information, visit www.lithium.com. Or, engage with us on Twitter, Facebook, and our community – the Lithosphere.