Improving the customer experience is the top-rated goal for North American according to a new report titled, “2013 Global Customer Support Outlook Survey.”
Creative Virtual issued the report, which reflects global views on how companies are tackling the customer support experience. This includes present challenges, budget allocations, contact volumes, and current/planned usage of technology to augment their customer support efforts between 2012 and 2013.
With contact volumes increasing across channels, companies worldwide....