Miami Takes Home ‘Customer Cup’ For Third Quarter in a Row
FORT WORTH, Texas, Aug. 10—American Airlines employees in Miami celebrated a customer service victory this week as the airline announced the top five airports to be honored for improved customer experience and innovative problem-solving during the second quarter of 2010. The program is called the Customer Cup, the winners of which are announced each quarter.
“We created the Customer Cup to build competition between airport teams who are focused on....