For those of you who missed it, you can review the recorded presentations at http://engagesummit.com/ (free with registration).
A variety of loyalty experts presented critical concepts on how to increase customer and employee retention through loyalty and engagement. Attendees of the Engage eSummit learned the latest techniques in listening and responding to feedback to increase customer and employee retention and loyalty. The eSummit included topics such as voice of the customer (VOC) and survey techniques, feedback management, data analysis and more. Read more about each session in the document below.
Allegiance Engage eSummit Review