The answer to this question was revealed in the 2014 Mile Satisfaction Survey, which was commissioned by MileCards.com, a website that allows users to compare travel credit cards based on where they want to fly.
The survey measured customers’ perceptions of the loyalty programs for the largest U.S. carriers, asking 1,600 frequent-flier members who say they’re actively collecting airline points in hopes of redeeming them for an award.
According to the survey, here is what frequent-flier loyalty program members want:
Upfront....