The Generation Gap Is Shrinking for Customer Expectations
From millennials to baby boomers, Americans are divided on a wide range of issues today. But when it comes to expectations for customer service, they have much more in common than you might think. New research from Genesys contradicts the widely touted differences between digital natives and their older counterparts. There remain distinct differences in the customer communication preferences of younger and older generations, but the gap is narrowing as age groups bind....