The two of us spend a tremendous amount of time helping organizations build higher levels of employee engagement. We do this not just because it’s the right thing to do for employees—we do it because Gallup’s research has proven that the more engaged your employees are, the better results your organization achieves.
That same research has shown that managers play an essential role in driving engagement. We’ve understood this for a long time, but we decided to dig deeper and look more closely at how certain management....