Best Western and SureStay a Sure Success | Dorothy Dowling at Best Western, Part II

  • September 18 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

 In Part I of Loyalty360’s Mark Johnson’s interview with Best Western’s Dorothy Dowling, senior vice president and chief marketing officer, she spoke about the meaning of customer loyalty, how affiliating with Best Western...Read More

Best Western and SureStay a Sure Success | Dorothy Dowling at Best Western, Part I

  • September 14 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

 Best Western® Hotels and Resorts launched its SureStay Hotel Group® just four years ago, but the brand was named No. 1 in the economy segment in the J.D. Power 2020 North America Hotel Guest Satisfaction Study. SureStay achieved the...Read More

SureStay Jumps to No. 1 thanks to Best Western’s Guidance

  • September 09 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

 SureStay Hotel Group® (SureStay) is the new kid on the block when it comes to economy stays at just four years since launch, but that didn’t stop the Best Western brand from snagging one of the industry’s top loyalty awards. ...Read More

Best Western Tackles Customer Loyalty Challenges

  • November 21 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

In preparation for the 2018 Customer Expo, which ran from October 24th to the 26th at the Nashville Airport Marriott in Nashville, Tennessee, Loyalty360 spoke with the finalists of the Loyalty360 Customer Expo Awards. At the conference, Loyalty360...Read More