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Even while Allison Cocker was helping to overhaul Salata Salad Kitchen’s entire tech suite — POS system, website, and mobile app — in 2020, she knew there remained a constant in how the brand wanted to serve its customers. “Guests are looking for brands to be more honest, relatable, and human in their interactions with them,” says Cocker, the Communications Manager at Salata Salad Kitchen, a built-to-order salad kitchen with over 80 locations. “That....

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