strativity-group

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Description

About Strativity Group, Inc. (Hackensack, NJ)

The people at Strativity are united by passion and guided by a proprietary human-centered methodology to unlock exceptional organizational performance that builds customer loyalty and advocacy. We take a holistic approach to Customer Experience Design & Transformation that fosters deep, profound cultural changes, supporting both the experience of your customers and employees and the profitability of your business.

With experience at leading organizations such as Bain, Deloitte, EY, Ipsos, Bulgari, MertizCX, WPP, and HP, Strativity brings world-class experience combined with a focus on measurable results. Strativity has led dozens of organizations around the world into a new era of customer-centricity. We are expert analysts, insightful strategists, and action-oriented consultants; all committed to creating new value through purposeful relationships and experiences that achieve your customer experience goals and desired outcomes.

With Strativity by your side, designing and executing your customer experience and change strategies, you will transform every transaction into a purposeful relationship and unlock your true potential. The impact will be exponential, and the result will be exceptional!

15 years of Customer Experience transformations
200+ projects for global, leading brands
600M enhanced customer relationships
1,000,000 empowered employees around the world

Testimonials

Insightful and Actionable Results

"The research techniques employed by Strativity deliver meaningful, insightful and actionable results, which we have found to be invaluable in our own journey to provide customers with a better experience."

--PAUL STOBART,Managing Director / Sage UK

Delighting Our Customers

"In short, Strativity has been an excellent launch path for EMEA into the new era of CXM. "

--ROBERT ELLIOT,President / FedEx EMEA

"I have received very positive comments from everyone and you have definitely given them some thought-provoking information You certainly wowed them. "

--DAVID E. COHEN,General Manager / Crowne Plaza Hotels & Resorts

"We found the Strativity training to be tailored perfectly to the culture we were working to create in all of our stores – one that delights every customer with a proactive, energized customer service approach that reflects our appreciation of every customer and a deep pride in the service we are providing "

--JERRY SHERIDAN,President

"CEO / AmeriGas"Our front line colleagues were both energized and highly engaged in the Strativity program and felt it was among the best training we have engaged in."

--JERRY SHERIDAN, President & CEO / AmeriGas

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