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AeroFarms Develops New Ways of Growing the Customer Journey (Part 1 of 2)

  • October 03 2017
  • Resource: Leaders in Customer Loyalty

AeroFarms is a pioneer and leader in the area of indoor vertical farming. Using repurposed buildings in Newark, New Jersey, it has created several indoor farms that grow, primarily, leafy greens and herbs for area grocery stores and food...Read More

Balancing Local Expectations with Global Recognition is key to Kraft Heinz Benelux’s Customer Journey

  • September 29 2017
  • Resource: Leaders in Customer Loyalty

Recognized as one of America’s most iconic food companies, Kraft Heinz also does business on four continents, including Europe, where one of its divisions covers the Benelux nations of The Netherlands, Belgium, and Luxembourg.  ...Read More

GoDaddy Builds a Customer Journey Beyond Domain Registry

  • September 28 2017
  • Resource: Leaders in Customer Loyalty

GoDaddy, the Internet web hosting and domain registrar, has swelled to 17 million global customers, much of that growth coming in the past five years. “We’re a 20-year-old tech company that has seen a dramatic expansion...Read More

Being a Good Community Steward at the Core of AeroFarms Mission

  • September 21 2017
  • Resource: Leaders in Customer Loyalty

“It’s definitely an exciting time,” says Marc Oshima, CMO and co-founder of AeroFarms. “We’re at a key inflection point not only with our company but also, the overall industry is on an amazing trajectory with a lot...Read More

Samsung Pay Reimagines the Loyalty and Payment Spaces (Part 2 of 2)

  • September 19 2017
  • Resource: Leaders in Customer Loyalty

In Part 1, Loyalty360 spoke with Nana Murugesan, VP/GM, Samsung about how that company has reshaped its loyalty and payment programs. In Part 2, we discover how Samsung is handling the security challenges as well as what loyalty means to the...Read More

Bosch Software Innovations Sets Sights on the Connected World of Customer Experience

  • September 18 2017
  • Resource: DailyNews

A leading global supplier of technology and services and having interests in everything from agricultural and construction machinery to factory automation and the Internet of Things (IoT), the Bosch Group has a diverse set of capabilities across...Read More

Brand Loyalty Gaining Altitude for Spirit Airlines

  • September 15 2017
  • Resource: Leaders in Customer Loyalty

Europeans have been flying cheaply for about 20 years. In the United States in 2006, Spirit Airlines decided to stop competing with the legacy carriers, and adopt an ultra-low fare structure. Paul Berry, director of corporate communications...Read More

Listening to Customers is a Hit for the Minnesota Twins

  • September 14 2017
  • Resource: Leaders in Customer Loyalty

Sweet Spot is the Minnesota Twins loyalty program. Mike Clough, senior vice president of ticket sales and service for the Minnesota Twins, talks to Loyalty360 about discusses how the team balanced the desires of new season ticket-holders with...Read More

Customer Experience Part of Topps Legacy

  • September 01 2017
  • Resource: Leaders in Customer Loyalty

Topps is an iconic brand particularly if you grew up in the ‘60s, ‘70s, or ‘80s. Today the company is still going strong selling not only sports trading cards, but sets inspired by movies and TV shows, as well as its proprietary...Read More

The American Football League Changed the U.S. Sports Landscape Through Solid CX (Part 2 of 2)

  • August 31 2017
  • Resource: Leaders in Customer Loyalty

In Part One, the AFL challenged the established NFL for the hearts and minds of football fans in the United States largely by employing a solid CX strategy. In Part Two we learn how an innovative approach to pro football on and off the field led...Read More

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