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Expedia Navigates the Changing—and Competitive—Seas of the Travel Business

  • December 08 2017
  • Resource: Leaders in Customer Loyalty

Expedia, the online travel company, was founded as a division of Microsoft in 1996, which marked the early days of the modern Internet. It was spun off in 1999 and has since, through mergers and acquisitions, built a portfolio of nearly two dozen...Read More

CarMax Drives a Different Customer Journey in Auto Retailing

  • December 06 2017
  • Resource: Leaders in Customer Loyalty

CarMax is the largest used-car retailer in the U.S. The first CarMax location opened in September 1993, after two years of development by Circuit City executives who originally dubbed it Project X. Today, CarMax sells nearly 700,000 vehicles a...Read More

Expedia Navigates CRM

  • November 22 2017
  • Resource: Leaders in Customer Loyalty

Expedia, the online travel company, now encompasses nearly two dozen brands around the world and was originally founded as a division of Microsoft in 1996. At the dawn of the modern Internet, it was a game changer. Spinning off in 1999, it...Read More

How CIBC Tapped Stakeholders to Build a Successful Rewards Program

  • November 16 2017
  • Resource: Leaders in Customer Loyalty

CIBC is a leading Canadian-based global financial institution with 11 million personal banking, business, public sector, and institutional customers in its native Canada, as well as the U.S. and around the world.    Working with its...Read More

CRM Takes Two Paths for ManpowerGroup

  • November 15 2017
  • Resource: Leaders in Customer Loyalty

“For ManpowerGroup as a whole, we’ve been very focused on the client relationship over the history of our business,” says Stacey Force, Vice President, Global Marketing Center of Excellence for Right Management, a division of...Read More

Listen up! Customer Experience and Voice of the Customer are Keys to Success in the Music Business Today

  • November 13 2017
  • Resource: Leaders in Customer Loyalty

Technology has changed almost every industry at some level in the past generation. However, few industries have been impacted as greatly as the music business. Brad Turcotte, VP Marketing, Universal Music Group, Nashville and Susan Knox, Director...Read More

How Customer Loyalty in Travel & Entertainment is Changing: Caesars, Sony, and Enterprise Share Their Thoughts

  • November 08 2017
  • Resource: Leaders in Customer Loyalty

In a panel moderated by Mark Johnson, CEO and CMO of Loylaty360, three top brands across the travel and entertainment industries addressed customer loyalty. It took place at the 2017 Customer Expo, powered by Loylaty360, in Nashville. The panel...Read More

How Sales and Marketing Can form a Happy Family

  • November 07 2017
  • Resource: Leaders in Customer Loyalty

For Todd and Adam McMurtrey, sales and marketing aren’t just about profits, loss, and metrics, they’re about family. The two spoke at Customer Expo 2017 in Nashville, presented by Loyalty360. Their presentation was titled Sales and...Read More

At Omaha Steaks, Customer Experience is Well-Done

  • November 06 2017
  • Resource: Leaders in Customer Loyalty

Omaha Steaks International, Inc., more widely known as Omaha Steaks, is a family business that cuts, markets, and distributes steaks, red meats, and gourmet foods. The company is named after the American city in which it was founded...Read More

Pine River Spreads Customer Experience

  • November 03 2017
  • Resource: Leaders in Customer Loyalty

It’s not a cliché. Folks in Wisconsin take their cheese seriously, those who make it and those who consume it. “Our plant and our home are forty-five minutes south of Green Bay so the whole Packer cheese head thing is very much alive...Read More

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