Competition is fierce in the hotel business. Online review sites can kill a business' reputation with one bad review. Staffs are untrained, surly or apathetic in a profession that lives or dies on service. So what's a struggling hotel operator to do? Bring in Anthony Melchiorri, a hotel "fixer," who can turn any establishment around in weeks ... and he does just that in "Hotel Impossible," a new one-hour series, premiering Monday, April 9, at 10|9c.
Melchiorri's tough-love....