[Podcast] Loyalty Management Series: Using Customer Service to Drive Emotional Connections Between C
  1. CEM (Customer Experience)
  2. CRM (Customer Relationship)
  3. Customer Engagement
  4. Customer Service / Satisfaction

The value consumers place on customer service continues to increase as they look for differentiated experiences in the world of increasingly commoditized products and services.  Throughout my career in marketing, I’ve had the....

Join Now
Membership and Pricing

Videos and podcasts

VIEW ALL
Navigating Togetherness in a Post-Covid World
podcast

The Coca-Cola Company: Brand Refreshes Global Campaign Leveraging AI and Social Media

March 18,2024

Play Image

Melting Pot: Inspiring and Cultivating Emotional Loyalty with Customers

March 11,2024

Play Image

CVS Pharmacy: Evolving Customer Loyalty Programs and Creating a More Convenient Customer Experience

March 06,2024

Membership and Pricing

WEBINARS

View All
Boosting Your Customer Data Strategy: How to Use Loyalty Data in a Cookieless Future
Boosting Your Customer Data Strategy: How to Use Loyalty Data in a Cookieless Future
Loyalty: Outcome or Enabler?
Loyalty: Outcome or Enabler?
Reimagining Loyalty: How to Create Relevancy in an Evolving Consumer Landscape
Reimagining Loyalty: How to Create Relevancy in an Evolving Consumer Landscape

Industry News

View All
Hilton's Double Points Promotion
Apr 19, 2024
Kendra Scott teams up with LoveShackFancy on capsule collection
Apr 19, 2024
Nation's Giant Hamburgers Partners with Raydiant to Transform Customer Experience Through Digital Experience Transformation
Apr 19, 2024
Amazon begins offering Dash Carts to other grocers
Apr 19, 2024