Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

CPG Loyalty Engage Report: Research and Real World Examples to Help CPG Brands Drive Enduring Loyalty

• Supplier-Contributed Research
• Jun 01, 2021

Loyalty360 Reads: Celebrity Cruises Expands Loyalty Program, BetMGM and Marriot Bonvoy Host VIP Soccer Event in NYC, and Choice Hotels Awarded Best Hotel Loyalty Program

• Daily News
• Celebrity Cruises, BetMGM, Marriot Bonvoy, Choice Hotels
• Jun 08, 2026

Bojangles: Shaping the Customer Experience with the Right Technology and a Dash of Southern Hospitality

• Leaders in Customer Loyalty
• Jan 09, 2024

The Premium Loyalty Starter Bundle

• Supplier-Contributed Research
• May 14, 2021

World of Hyatt Serving Member-Exclusive Experiences with Live Viewings of Tennis Podcast Featuring Pro Players

• Daily News
• World of Hyatt
• Jun 08, 2026

Amtrak: Enhancing the Customer Experience with a Proactive Service Recovery Initiative

• Leaders in Customer Loyalty
• Amtrak
• Jan 08, 2024

The Best of Both Worlds: Loyalty Marketing and CX

• Supplier-Contributed Research
• Apr 07, 2021

Loyalty360 Reads: Amazon Prime Day Returns with Exclusive Deals for Members, McDonald’s Celebrates FIFA World Cup with New Meals and Collectibles, and Target Offers Loyalty Members Summer Deals

• Daily News
• McDonald's Corporation, Amazon, Target
• Jun 05, 2026

Food Lion: Keeping Customer Loyalty and the Customer Experience at the Forefront

• Leaders in Customer Loyalty
• Food Lion
• Jan 03, 2024

Retail Loyalty Programs: How to Maximize the Customer Experience with Comarch AI

• Supplier-Contributed Research
• Comarch
• Mar 26, 2021

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