Barclaycard US, Cisco, and The Vanguard Group are the winners of the 2012 Forrester Research Voice Of The Customer Awards, announced today at Forrester's Customer Experience Forum 2012 East. The Voice Of The Customer Awards recognize organizations that excel in collecting, analyzing, and acting on feedback from their customers. More than 1,400 people attended the New York event, which provided Customer Experience Professionals with best practices, case studies, and tools for delivering a great customer experience.
"This year we....