McDonald’s isn’t the world’s largest restaurant chain by accident. Serving over 69 million customers a day in over 100 countries across nearly 38,000 locations takes a highly synergized approach.
The training efforts pay off, and it is this philosophy that has helped make the MyMcDonald’s Loyalty Program launch such a success. By educating team members from the executive level to the frontline workers, employees are given the tools and incentives to advocate the....