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In preparation for the 2019 Loyalty Expo, which took place from May 20 to May 22 in Charlotte, North Carolina, Loyalty360 spoke with thought leaders in the customer loyalty space. We discussed, among other things, technology trends, data and analytics, emotional connections, personalization, and the future of the industry. At the Expo itself, we attended a host of unique and interesting presentations.
 
Leading up to the event, we interviewed Gurmeet Singh, Executive Vice....

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