Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

What Do Digital Marketers Really Want in 2015?

• Supplier-Contributed Research
• May 21, 2015

Five Steps to Hiring Employees for Customer Centricity and Cultural Fit

• Supplier-Contributed Research
• ORC International
• Feb 19, 2015

Establishing True Relationship with Your Customers

• Supplier-Contributed Research
• PossibleNOW
• Feb 10, 2015

Don’t Rip and Replace— Wrap and Renew!

• Supplier-Contributed Research
• a Verint® Company and Verint
• Dec 17, 2014

Creating a Customer-Centric Business Culture

• Supplier-Contributed Research
• ORC International
• Dec 15, 2014

Simplify Customer Service with 360-Degree View of the Customer

• Supplier-Contributed Research
• A Verint® Company
• Dec 12, 2014

Just How Happy Are Your Employees? Leveraging Research to Measure Employee Engagement and its Relationship to the Customer Experience

• Supplier-Contributed Research
• Director of Employee Research for U.K. and Europe
• Dec 01, 2014

Five Strategies that Align Employees, Customers, and the Organization

• Supplier-Contributed Research
• Nov 04, 2014

Six Best Practices : Translate Your Customer Experience Visions Into Powerful Frontline Behaviors

• Supplier-Contributed Research
• Bond Brand Loyalty
• Nov 03, 2014

Loyalty360 Reads: Tinggly Debuts Experience-Based Corporate Gift Boxes, Casey’s Partners with 4-H, and Jack in the Box Launches New Game in Mobile App

• Daily News
• Oct 08, 2025

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