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Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

Engaging Customers with Authentic Connection: Loyalty360 Supplier Partners Perspectives on Building Emotional Loyalty

In its 2023 Customer Loyalty Trends and Perspectives report, Loyalty360 found that, while consumers are looking for more value from loyalty...

• BRIERLEY
• March 28 2023

Data Meets Ideas Meets Differentiating Strategy: Customer Loyalty Trends Brierley Expects in 2023

• BRIERLEY
• March 15 2023

Effective Response to Customer Frustration: Learning from Southwest

• BRIERLEY
• February 02 2023

Preference Centers Promote Privacy and Engagement

• BRIERLEY
• December 19 2022

Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

Loyalty360 Quarterly Analyst Update | 2021 Q3

Already a member of Loyalty360: Access codes for brands will be supplied by your account manager.   This report will bring additional...

• BRIERLEY
• November 03 2021

Read the latest from industry experts and our members in Loyalty360's Loyalty Today and Loyalty Management Magazine sections

Digital Transformation & Digital Acceleration to Improve the Customer Experience (CX)

Digital transformation and digital acceleration are crucial for growing businesses that want an optimized customer experience (CX...

• BRIERLEY
• February 22 2023

4 Goals Every B2B Loyalty Program Needs

• BRIERLEY
• February 07 2023

Facial Recognition & Loyalty Programs: The Next Step in Customer Engagement

• BRIERLEY
• January 24 2023

Driving B2B Loyalty: Cultivating Emotional Loyalty in Business

• BRIERLEY
• January 16 2023

Read the latest from industry experts and our members in Loyalty360's Loyalty Today and Loyalty Management Magazine sections

Gamification: A Refreshingly Old Way to Engage and Reward Loyal Customers

Gamification in email - it’s not a new idea in the digital space. In fact, it’s been around since Club Nintendo awarded points for...

• BRIERLEY
• January 20 2020

Past Issues

2020 Loyalty360 Awards Edition

Q1 2021 Online | Loyalty Management Magazine

Q2 2021 Online | Loyalty Management Magazine

January 2023 Online | Loyalty Management Magazine

February 2023 Online | Loyalty Management Magazine

Why your Loyalty Program needs a video-game-like Tutorial

• BRIERLEY
• August 01 2019

Tuning In And Turning On: Leveraging Customer Engagement Data For Maximum Return

• BRIERLEY
• July 18 2014

Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

What Will Loyalty Look Like in 2025? | Top Suggestions From Top Ten Leaders in Customer Loyalty: Series 2, EP. 3

We asked, "What will Loyalty look like in 2025? How should we as an industry be looking at / making moves to get to what that envisioned...

• BRIERLEY
• August 21 2020

Top Suggestions From Top Ten Leaders in Customer Loyalty: Series 2, EP. 2

• BRIERLEY
• August 07 2020

Loyalty360 | Top Suggestions From Top Ten Leaders in Customer Loyalty: Series 1, Question 6

• BRIERLEY
• June 26 2020

Loyalty360 | Top Suggestions From Top Ten Leaders in Customer Loyalty: Series 1, Question 5

• BRIERLEY
• June 19 2020

Loyalty360’s Analyst Reports are designed to help brands and marketers navigate the plethora of vendors and providers in the market that support customer loyalty, customer experience and customer engagement strategies in any capacity.

Loyalty360 Analyst Report | Brierley

As the association for customer loyalty, Loyalty360 publishes a variety of analyst briefs on different technologies and services in market...

• BRIERLEY
• August 21 2020

Loyalty360 Analyst Report | Brierley+Partners

• BRIERLEY
• September 23 2019

The Featured Technology page highlights some of the most impactful, innovative and effective tools and technologies in the market today for helping companies engage and retain customers.

Loyalty360 Featured Technology & Services | Brierley

Core Offering(s): Loyalty Management Platform, Customer Engagement and Experience Design Services, Customer Loyalty Strategy and Design, Data and...

• BRIERLEY
• July 20 2022

Looking for a loyalty event? Why not attend one from the convenience of your computer? Loyalty360's marketing webinar series gives you exclusive access to insights from top brands and accomplished industry executives.

Emotional Loyalty: Moving Customers Beyond the Transaction

Do you only think of points and coupons when you hear the words loyalty program? If so, you’re missing out on a whole world of opportunities...

• BRIERLEY
• May 24 2022