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Klavs Valskov


Wyndham Hotels reserves room for personalization with its 53 million rewards members

  • December 01 2017
  • Resource: In-Depth Exclusives

Wyndham Hotel Group is one of the largest and most diverse hotel companies in the world, with a portfolio of more than 8,000 hotels. The New Jersey-based firm’s brands include Wyndham, Dolce Hotels and Resorts, Wingate by Wyndham, Ramada...Read More

Changing Customer Engagement at Vanderbilt University Medical Center

  • November 15 2017
  • Resource: DailyNews

Three years ago, Vanderbilt University Medical Center put itself on the examination table. It was taking a strategic look at the overall healthcare industry, trying to get a big picture view of where it was and where it needed to go. The trend was...Read More

An Entire Sleep Experience Drives Customer Engagement at Sleep Number

  • November 14 2017
  • Resource: DailyNews

Lisa Erickson isn’t one to let people sleep on their feelings about the purchase of one of her company’s products, even if that product is a high-end, ultra-comfortable Sleep Number mattress. Since mattresses have a purchase cycle of...Read More

Finding Science and Customer Loyalty at Thermo Fisher Scientific

  • November 13 2017
  • Resource: DailyNews

As Senior Director of Customer Loyalty for Thermo Fisher Scientific, Doreen Pippen has a challenging job—perhaps more challenging than others in the customer loyalty field.   “I work with a bunch of scientists,” she said...Read More

How Employee Commitment Can Spark Brand Loyalty

  • November 08 2017
  • Resource: DailyNews

Jonathan Ruchman, Senior Director of Customer Experience for Brookdale Senior Living communities, shared an intriguing example of how employee commitment is a crucial link to overall brand loyalty during a four-member panel discussion titled...Read More

Domino’s Pizza Fixes Fundamentals and Inspires Brand Loyalty

  • November 07 2017
  • Resource: DailyNews

In the pizza world, Super Bowl Sunday is the deep-dish equivalent of Black Friday. It’s the day of mind-boggling sales numbers, never-ending transactions, and the one day of the year when a company can win—or lose—in the game for...Read More