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What do top hoteliers like Marriott and innovative retailers like Columbia Sportswear and Togo’s all have in common? They have found a way to engage loyal customers and help them stay connected between visits, in the process encouraging...Read More
I spent last week at the 9th annual Loyalty Expo in Florida, where loyalty marketers came together to share best practices, new trends, and lessons learned. It’s a great forum for sharing and learning and between the many keynotes and expo...Read More