Judy

Part I: An IntroductionOur world today is in a constant flux of technological discoveries, advances, and innovations. But how can we define any one thing as one that will impact the digital world forever? Rather than looking for Pandora’s...Read More

Recently we hosted a webinar, along with our chums at Loyalty360 and I talked about the Retail Revolution.As part of that presentation I talked about the sometimes uneasy relationship between retailers, specifically the traditional bricks and...Read More

Customer experience is fundamentally important for brands. It fosters loyalty, thus increasing revenue. Essentially, more bang for your buck. A critical challenge for brands today is to translate in-store CX to online experiences.Emotion...Read More

The Forrester Research Customer Experience Forum East is barely over, but the takeaways are pretty straightforward. The days of making the case for customer experience (CX) as a strategic competitive advantage are over. Now it’s making the...Read More

June 5th. My birthday. I get an email from Starbucks saying they want to give me a free drink in honor of my big day. Huh, that’s pretty sweet. Later, I walk into Starbucks, order my drink (extra espresso cause, hey- it’s free). The...Read More

With the recent acquisition of HintTech, Tahzoo nearly doubled in size. I’ve been thinking a lot about the importance of maintaining Tahzoo’s unique culture through this expansion and the integration of Tahzoo Europe. This has led me...Read More

Over the past few months, there have been a number of blog posts on how Tahzoo is researching Millennials and how we are thinking about customer experiences in the financial services industry. (Check out this post about Customer Centricity ...Read More

When we reach a level of consistency in our sales or conversions, we tend to think that we have got our customers all figured out. But what if we’re still not getting the whole picture?It takes time to get to know customers well, especially...Read More

While predictive analytics is often used in ad display or product recommendation, their application to content decisions is often ignored. Commonly, content is chosen very subjectively, by the writer’s or the editor’s gut instinct...Read More

Over the past few months, there have been a number of blog posts on how Tahzoo is researching Millennials and how we are thinking about customer experiences in the financial services industry. (Check out this post about Customer Centricity ...Read More