Judy

Consumers today have so many choices when it comes to shopping, with access to thousands of e-commerce retailers at their fingertips. In the digital age, it’s increasingly important for brands to offer personalized, unique customer...Read More

Upon my recent transition to Tahzoo, one of our marketing specialists sent over a few questions to get some insights about my approach to CX. These insights come second nature to experts, but to organizations, it may as well be a foreign...Read More

Providing contextually relevant information to your customers is a constantly evolving landscape. New challenges and features are always popping up. This week, I happened to come across an interesting example of some of the nuances of serving your...Read More

Recently I’ve been working with some digital strategists in the travel industry and it was incredibly timely that our partner SDL has released some new research that they have distilled down to 5 Digital customer experience...Read More

Historically my posts have focused on how financial service companies can improve their customer experiences. So in this post, I tended to highlight the “bad” and “ugly”, and ignore the “good” examples of what...Read More

Commitment comes in many forms.The commitment I am talking about is commitment through learning. At Tahzoo, I find myself learning something new everyday. Whether I am sitting in leadership meetings, researching the latest in technology, teaching...Read More

I was just reading about the troubles that Gap find themselves and their plan to return to growth and I was specifically struck by this quote from Jeff Kirwan, their Global President:Our customers and employees want Gap to winRecently in our...Read More

Last month we wrote about the factors that drive millennials to interact with brands – including engagement via mobile, valuing loyalty, and the “cool” factor. Brands like Starbucks who have successfully engaged with millennial...Read More

Moving from a traditional linear CMS to the more scalable, component-based architecture of SDL Tridion is not just another migration. It’s a recasting of the CMS role in your digital ecosystem, and can change how you think of content. This...Read More

As keyword competition rises, posting good content and implementing a content marketing strategy is a necessity. Google is constantly assimilating more relevant content to ideally make the browsing experience for the browser, positive, germane...Read More