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Supplier-Contributed Blogs

How GoDaddy is Helping Small Businesses Stay Open During the Crisis

Ben Rogers, Qualtrics , Qualtrics | June 04 2020

She had never seen numbers like this before. As the COVID-19 pandemic hit and businesses were increasingly locking down, longtime customer experience leader Laura Messerschmitt, GoDaddy’s VP of.

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Planning and Designing For Accessible Experiences

The ICF Next Team , Phaedon | June 03 2020

In recent years, there has been a growing need for companies to design digital experiences that are accessible and inclusive for all audiences. Join ICF Next Partners Anne Catherine Feeney and Jane.

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Bouncing Back: 20 Books on Resilience and Reinvention

Catherine Thurtle, Qualtrics , Qualtrics | June 02 2020

As organizations adapt to the ‘new normal’, page through these books to inspire you with ideas on how to bounce back stronger.1. Grit: The Power of Passion and PerseveranceBy Angela.

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Improve the Customer Experience through Digital Acceleration

Renea Keish, BRIERLEY , BRIERLEY | June 01 2020

Growing customer expectations are forcing businesses to “up their game” regarding how they might facilitate a more fluid and interactive communication cadence with their customers. It is.

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Is America Ready to Return to Work and Get Back to Business?

Liesl Nielsen, Qualtrics , Qualtrics | May 29 2020

Most U.S. states are making plans to reopen as the country struggles to recover from the COVID-19 pandemic. But as governments and businesses move forward, the question remains: Are Americans ready.

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The Importance of an Accessible and Inclusive Experience

ICF Next Team , Phaedon | May 28 2020

In order to be successful and effective, companies must design digital experiences that are accessible, and inclusive of all audiences.  Inclusivity drives participationAccessibility has become.

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Sense, Listen and Get Back to Business

Moira Dorsey, Juliana Holterhaus, Qualtrics , Qualtrics | May 27 2020

The sudden emergence and threat of COVID-19 has fundamentally changed the way we live and the way we do business. In some cases, organizations have been able to shift online, but many others have had.

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Back to Business as Usual? The Lasting Impacts of COVID-19

Elodie Rodriguez, Brierley , BRIERLEY | May 26 2020

In the last few weeks we have seen that a lot of what we did in physical spaces can be done online: exercising, visiting museums, watching concerts, and wandering around national parks to name a few..

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COVID-19 Recovery is Inevitable, But Are We Ready?

ICF Next Team , Phaedon | May 22 2020

We don’t know the exact timetable, but if we believe recovery is closer rather than further away, these key considerations might help us prepare for the hard decisions ahead.As COVID-19 and its.

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[EXCLUSIVE STUDY] Understanding COVID-19’s Lasting Impact as Stay-at-Home Restrictions Ease

Holly Bauer, Social Media Link | May 21 2020

The COVID-19 crisis abruptly changed our buying behaviors and attitudes as we adjusted to new routines. With many areas of the country seeing a lift in restrictions, Social Media Link asked 5,800.

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Three Phases for Heading Back to Business

Bruce Temkin, Qualtrics , Qualtrics | May 20 2020

I’ve studied human behavior for decades, examining how people respond to their environment as customers, employees, and leaders. Humans are amazingly resilient—for the good and bad. Even.

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Building Trust in a Time of Disruption and Preparing For The Future of The Customer Journey

Mike Sund and Stacy Kjelland, ICF Next , Phaedon | May 19 2020

Mitigating the customer impact of COVID-19 will require steady brand leadership and empathy – learn what it takes to weather the storm and come out ahead on the other side. For brands and.

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