Supplier-Contributed Blogs

3 Ways to Improve Customer Experience Through Digital Commerce

PDI Software , PDI Software | December 21 2020

With the winter holidays quickly approaching, more customers could be relying on digital tools—from mobile apps to websites—to do their shopping. That’s especially true for.

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Rewarding Interactions Has Definite Rewards

Kobie Marketing , Kobie Marketing | December 18 2020

Many loyalty marketers have made the strategic argument for keeping customers engaged with brands in between purchase transactions and have found ways to recognize those interactions within loyalty.

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Why You Need a Holistic View of your Customer Experience

Jane Motz Hayes and Sherief Salem, ICF Next , Phaedon | December 17 2020

Marketers need to start looking at the overall customer experience (CX) management to get to a real understanding of return on experience (ROX) investments.We’ve been told repeatedly in the.

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Turbocharge Your CDP With an Offer Optimization Platform

The Formation Team , Formation | December 16 2020

Brands today need more than a deep understanding of their customers—they need a way to leverage that understanding and turn it into growth. This has become increasingly challenging in the last.

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6 Data Types C-Stores Need to Boost Their Fuel Pricing Strategy

Gabe Ortega, PDI Software , PDI | December 15 2020

Turkey, travel and time with family are the hallmarks of a typical Thanksgiving holiday in the U.S. Yet, despite 2020 being an atypical year, millions of Americans took to the airways and highways.

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How Can My Brand Rebound During This Holiday Season and Start Strong in 2021

Carlos Dunlap-Beard, Clarus Commerce | December 14 2020

This year will be remembered for many things and, hopefully, we won’t experience another one like it.For retailers, most have experienced a negative impact to their revenue lines.Many are.

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18 Marketing Campaigns for Brands to Win this Holiday Season

Danny O'Reilly, Cheetah Digital , Marigold Engage + by Marigold | December 11 2020

As the days grow ever shorter, the temperature creeps downwards and eggnog lattes replace pumpkin-spiced on the menu, it’s almost the start of the holiday season. With little respite between.

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How to Use Email Creative to Cut Through Holiday Clutter and Stand Out in the Inbox

Scott Multer, Epsilon | December 10 2020

With Epsilon client YTD email volume up 9% over 2019 and Forrester predicting a 40% lift in digital marketing messages in 2021, you may ask yourself: “How can I increase sales and grab.

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Reinventing The Guest Experience in Hospitality

Stephanie Cohen, PK Global , PK | December 09 2020

In light of recent mass layoffs—namely, Disney theme parks, Carnival Cruise Line and MGM Resorts—one might assume the guest experience should take a backseat to financial imperatives. But.

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[EXCLUSIVE RESEARCH] Make Your Brand Community Stand Out: What Consumer Want from Their Online.

Jordan Ben, Vesta | December 08 2020

Digital channels have always been a way for people to stay connected but in the time of COVID-19, they have become a lifeline to gather information, exchange ideas, share feelings, and ultimately.

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Has planning for next year ever been harder?

Mike Sund, ICF Next , Phaedon | December 07 2020

Here’s a rundown of what brands should consider as they approach annual planning for the year ahead.Remember the plan you wrote last year to execute in 2020? And when you had to throw it out in.

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Reinventing The Guest Experience in Hospitality

Stephanie Cohen, PK Global , PK | December 04 2020

In light of recent mass layoffs—namely, Disney theme parks, Carnival Cruise Line and MGM Resorts—one might assume the guest experience should take a backseat to financial imperatives. But.

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