We’ve heard the words uttered a million times in our lifetime, “This call may be monitored and recorded for quality assurance purposes.” But did you know that for 99% of your customer’s, their voice is never heard. What are your customers hiding from you and what insight can you gain from their conversations? You may never Read More >The post Your Customer’s Call is Being Recorded, But Their Voice is Rarely Heard appeared first on Genesys Blog.