Last weekend, my family and I took a trip to Charlotte, North Carolina. We rented a car and stayed at a hotel. Within 12 hours of arriving home I received an online survey from each company. In both cases, the experiences were excellent and I was happy to share the details. In one case, the survey took me about 1 ½ minutes to complete. The other one took me about 10 minutes. For the survey that took me 1 ½ minutes, when I reached the end, I....