Are you using Verint Quality Monitoring as part of your Verint Workforce Optimization solution? If so, did you know that if Customer Feedback is set up to be integrated with Quality Monitoring, a survey can be imported and viewed within Quality Monitoring?
You can search for a survey in Quality Monitoring as an evaluation—all surveys in QM will begin with a CF prefix (example: 1_CF_Customer Service Survey). The surveys can also be used in evaluation reporting.