CC/CRM Tokyo Follow-up Seminar
March 5; Tokyo, Japan
Verint’s Daniel Ziv, vice president, voice of the customer analytics, and Daisuke Tomomatsu, application consultant, will discuss optimizing customer engagement with analytics for the next generation of contact centers using speech analytics best practices, and leveraging voice of the customer analytics to help increase customer satisfaction and reduce costs from 2 – 4:30 p.m. JST.
6th Global Contact Forum
March 9 - 11....