Member Care at AARP – Real Possibilities and Real ResultsOctober 13; Verint-AARP WebinarVerint’s Scott Hays, vice president, solutions marketing, and AARP’s Brian Clancy, manager contact center operations, will discuss at 1 p.m. ET how the customer journey is made up of many experiences—most of which are the sum of individual interactions and even crucial moments. These are when an organization can either delight and satisfy a customer, or stumble and fall short of his or her expectations....