On a recent trip to Washington DC, I had a two hour delay on the flight out, and a broken Direct TV on the flight back, and yet when I got home I was delighted with my airline. I know this sounds unlikely, but as a result of the delay and the broken TV I racked up $75 in credits towards my next flight with JetBlue. Imagine that in the era of bag fees and paying for snacks!
Why is JetBlue, unlike many of its competitors, so willing to fork over credits for annoying, but still manageable....