Recently, I had a billing issue that needed to be resolved with our health insurance provider. I put off making the phone call for days, and waited until one of those rare mornings where I had enough free time that I felt I could add this to my to-do list. I fully expected that I would have to invest quite a bit of time to sort out the issue. Enter James. Simply put, James made my day. As I started to explain my issue, he quickly (within less than a minute....