We really value feedback from our customers. It helps us make sure that we are meeting our customers’ demands and delivering on our promises of highly effective direct mail. It’s also a great opportunity to talk about next steps and how we can help further grow their business and support them as partners.
Recently, some of my colleagues and I went to visit with a client for an annual review of our services. We knew that 2013 had been a good year for our company in terms of revenue and growth....