By Andreas Hauser, SVP, Global Head of Design and Co-Innovation Center, SAP
I visited with a customer recently who told me about a training program his company holds every 18 months for new contractors. The company needs to refresh its group of 3,000 contractors every year and a half. Each time new contractors are onboarded, they require two days of training, in which they learn what is expected of them and how to use the enterprise system.
That all made sense to me – except....