It's true.My professional-life's work has essentially revolved around text analytics, which is awesome! I've had such an amazing opportunity to dive into the industry as CX professionals are realizing the value it holds. Thus, the "happy" from my blog's title.On the other hand, text analytics is often be wrought with challenges and frustrations, especially in the realm of sentiment analysis, making my professional life a bit more difficult. Hence, the "sad."My guess is that....